Privacy Policy

About Us
We at Delisa Miller are committed to keeping your Data and Privacy safe when visiting our website. We have given you a brief description on how we treat your personal Information.

If you have any questions about this Privacy Policy or how we treat your personal data please contact us:

By email at privacy@delisamiller.co.uk
By Post to Delisa Miller, 44 Hulme High Street, Manchester, M15 5JP
By Telephone 0161 227 0630.
Our data protection number is Z3248546 Our company registered in England and Wales.

Your Rights
You can control access or restricted Use of your Data, you have the right to request any access to Personal Information we hold for you.

You can withdraw your consent for us to contact you at any time.

Why We Require Your Data
● Contact you via the contact methods you have chosen to provide, including via text message, telephone, email, and by post.
● Administer our Website including ensuring that we can enable your use of the services (including enquire and complaints about our website) and improve your browsing experience by personalizing the website.
● During the duration of our services you agree for us to process your personal information through signing our letter of Authority which means you agree to our Terms Of Engagement, to allow us to:
● Supply to you services under your contract:
● Send you general commercial communications by the contact details you have provided to us during our services.
● Contact third Parties on your behalf, with your specific instruction;
● Send you email notifications which you have specifically requested,
● And send statements and Invoices to you, and collect payments from you.

Failure to Provide Data To Us
Please note, we require certain personal Information to be able to complete our services. If you do not provide this, we may not be able to fulfill our contract with you. In this event, we will explain what data is required and why. If you do not wish to provide this, we have the right to terminate your contract in accordance with our Terms of Engagement, which you agreed to by signing our letter of Authority.

Legitimate Interest
We may also be required to use you data due to legal requirement which is placed upon us; this includes regulatory requirements such as financial record keeping, staff training and monitoring, in addition to complaint handling. In these circumstances, we may be required to keep your data by law up to six years. We will always inform you.

What Data Do We Collect
We collect, store and use the following kinds of Data

Information about your computer and about your visits to and use of this Website (including IP Address, geographical Location, browser Type referral Source, length of visit.
Information that you provide to us for registering with us Including name,address, telephone and any information).
Information that you provide to us for the purpose of subscribing to our website services ,email notification or newsletters).
Information require to complete our services that will request from you, Including your personal circumstances and Information about your financial products.
Any other information that you choose to give us.
If you do not provide the person information we have requested, it may affect our ability to provide the services that we are offering and you will be informed of this at the appropriate time.

Recipients Of Your Data
We control the use of your data as you have directed.To allow us to provide our services to you, the following third parties provide critical functions to our business and will process your personal information as directed by us and in accordance with strict data security arrangements:

Our Services: During our services we will provide your data, under your specific instruction, to named lenders, loan brokers and, if required, the Financial Ombudsman. We will also provide a referral to our legal partner, Marland Thomas Limited, at your request;
Our Advertising: We use a third party advertising representative, Otelli who designs, hosts and manages our advertisements. They will also set cookies on your device in accordance with our cookie policy. They are our data processor, which means they only process your data under our contract with them and under our strict instruction. You may opt-out of these at any time. They receive a copy of the data that you have submitted through our website, including your IP address. We also use third party advertising services who provide analytical information about our advertising to help us improve this in the future. In any event, the data held by analytics firms is on an annonymus basis meaning they cannot identify you;
Our Systems and IT: We use third party firms who provide essential storage arrangements (including call recordings), software and support to our infrastructure;
Post and Printing: We use an outsourced print-house who manages our printing, they receive a copy of postal communication and print and send this on our behalf;
Our Regulators: We may be required to provide your data to our Regulators, who include the Claims Management Regulator, the Legal Ombudsman Service and the Information Commissioner’s Office; and we do not sell your data to third parties in any circumstances. We have carefully selected our third parties due to their commitment to keeping your data safe, and all data is processed within the European Union and subject to the same legislation. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences.

Cookies
A cookie consists of information sent by a web server to a web browser, and is stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Please click here to view our Cookie Policy which details how we use cookies on this website.

You may also wish to visit: http://www.allaboutcookies.org for further information.

Withdrawing Your Consent
You can withdraw your consent (opt-out) for us to contact you at any time by emailing privacy@delisamiller.co.uk.

Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you: to the extent that we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Privacy Updates
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes, although anything that will affect you will be communicated directly to you.