Delisa Miller (NW) Ltd Estate Agents

Lettings

Complaints Procedure

How to raise a lettings complaint with Delisa Miller (NW) Ltd and how we respond.

Making a Complaint

At Delisa Miller (NW) Ltd, we are dedicated to delivering a high standard of professional service to all clients and customers. If something goes wrong, please let us know in writing with as much detail as possible so we can review and respond within the timeframes below.

What Happens Next?

1

Acknowledgment

We will send you an email or letter acknowledging receipt of your complaint within three working days, along with a copy of this procedure.

2

Investigation

We will investigate your complaint by reviewing your file and discussing the matter with any team members involved. You will receive a formal written response detailing the outcome of our investigation within 15 working days from the date of our acknowledgment.

3

Further Review

If you are not satisfied with our initial response, please contact us again. We will arrange a separate review by our Managing Director.

4

Final Response

We will provide a final written response within 15 working days of receiving your request for further review, confirming our definitive viewpoint on the matter.

Version date: August 2024